Free Shipping offer is valid in the US lower 48 states only, and is not available for PO Boxes or Military APO/FPO addresses.
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no backorders or rainchecks are available. Discount codes are not valid on prior purchases, cannot be used after their expiration dates, and do not apply to taxes, shipping and processing charges. Limit one discount code per order. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Buy One Get One offers apply a portion of discount amount to each of the items. We have the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.
Return Policy
We will honor returns for orders placed on our website (excluding items noted as 'final sale' or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund. Original order shipping charges will not be refunded. Gift returns will be refunded to the original purchaser. Be sure to keep a record of your tracking number. We are not responsible for your return until it is received at our distribution center.
After we receive your returned package, we will process your return within 2 weeks.
RETURN PROCESS
To return items for the following reasons, please email Customer Service at contactus@wenzelco.com or call 800-325-4121:
- Received items not ordered
- Defective/damaged product
- All airbed returns
For all other reasons, please print out a FedEx return label. You will need your order number, which can be found in your order confirmation email.
There is no cost for using the FedEx return label for sizing issues or if the product description is inaccurate. If you are returning a product for another reason, you will be charged $10.00 for using the FedEx return label. This will be deducted from your refund.
Place your product in the original shipping box, seal the box, attach the return label to the box, and drop off at any FedEx location.
EXCHANGES
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.